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New Student Registration Process
Project type
- Process Design and Instructional Writing
Date
- January 2023
Role
- Technical Writer
Description
- This project was completed for my Information Architecture class and involved the creation of a comprehensive, step-by-step guide for navigating the Calgary Board of Education (CBE) website to register a new student. The guide was designed to assist families unfamiliar with the CBE system, ensuring clarity and accessibility for both local and international users. The process included technical writing, user-centric design, and visual aids organized in an easy-to-follow format.
Skills Applied
- Technical writing, information architecture and design, research, document formatting, usability testing
Contributions & Collaboration
- - Wrote detailed step-by-step instructions for tasks such as creating a SchoolEngage account, adding a student, and completing the registration process.
- Addressed all critical steps, including pre-screening, documentation requirements, and declarations, to ensure compliance with CBE policies.
- Created a clear Table of Contents to allow users to locate specific sections efficiently.
- Designed sections to correspond with the actual steps on the CBE website, ensuring the instructions mirrored the user experience.
- Simplified complex processes into easy-to-digest steps, paired with clear action verbs such as "Click," "Move Cursor," and "Attach."
- Highlighted optional steps and common issues (e.g., documentation upload errors) to proactively address user pain points.
- Gathered feedback from peers and potential users to refine the procedure for maximum clarity and usability.
- Incorporated suggestions, such as emphasizing document upload steps and including troubleshooting tips, to improve user experience.
Collaboration:
This project was completed collaboratively with Susan Westgard.
Outcome
- The final deliverable was a professionally written and structured procedure that enabled first-time users to successfully navigate the registration process for alternative programs within the Calgary Board of Education. The guide provided clarity for complex steps, such as pre-screening, documentation uploads, and navigating lotteries.
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